Steps to reconcile your payments from multiple channels Go to Account Reconciliation >Payments You can reconcile your payments for multiple channels through centralized panel for accounts. It shows the payment received, sales and adjustments across multiple marketplace channels. You can
Return In Progress are those returns for which seller have not received the product and returns are still in progress. Return completed are those returns for which sellers have received the returned product and transfer back to its inventory so
Steps to check the status of the Return orders Go to Returns Management >Returns It shows the status of the returned orders from the multiple marketplaces. You can also check the status of the Return orders by Need Attention tab which
Steps to raise dispute for the return orders on marketplaces You can raise the dispute with the channel for particular return through Raise Dispute button. It will redirect you on the seller panel to raise the dispute. You can check
Steps to transfer the Returned Product to Inventory Click on In Product button to transfer the returned inventory, if it is bad inventory then you can input the loss incurred for that product from the marketplace and if it is
Steps to check the status of the order To manage the orders on the multiple marketplaces Go to Order Fulfillment Tab > Need Attention Need Attention tab highlights the orders that need a quick action to meet SLA and deliver
It is service level agreement between seller and customers that define the expectation of output from the service provider or seller. In eGenie, SLA days are the number of days in which seller commits to dispatch or deliver the product
Steps to distribute inventory on marketplaces In eGenie, you can easily distribute the inventory on multiple marketplaces Go to Home > Price/Qty update > Inventory distribution. Select the product and input the inventory for the product on the multiple marketplaces.
Steps to check the status of the inventory on multiple marketplaces Go to Home > price /Qty update > Need attention tab In Need attention tab, you can view the status of the products which are out of stock and
To add a new product, click on the list/map Tab Click on the button to add the new product. A dialog box will appear on the screen add the information and click on add tab. Follow Us!!